Refund Policy – Graphic Image Mats

We stand behind the products we sell and strive to make your buying experience the best it can be.

Returns
Custom mats or flooring are unfortunately not returnable. For products that are not custom and could be used by another customer we offer a 30 day return/exchange period. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Returns must be in the original packaging as received. A 20% restocking charge plus the cost of shipping applies on all products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us or any of our manufacturing partners without a Return Authorization.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will automatically be applied to the same credit card used or original method of payment. Credit card rules prohibit us from applying a credit to a different card. 

All refunds are subject to a 20% restocking fee plus the original cost to ship to you. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item identical item, send us an email at info@graphicimagemats.com 
prior to making an attempt to return. No changes to artwork are allowed. 

Return Shipping
To return your product, you should ship your product to; 

2426 Valley Drive, Manitowoc, WI 54220

You are be responsible for paying for shipping costs for returning your item. Shipping costs on initial orders are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We suggest you consider using a trackable shipping service (FedEx, UPS or USPS Priority) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost shipments by your shipping service.

Phone: 1-866-406-8877
Email: info@graphicimagemats.com

About Us

At Graphic Image Mats, we’re a family-owned business that believes your floors should reflect your style just as much as the rest of your home does! As a division of Graphic Image Flooring— the U.S. leader in custom-printed vinyl flooring — we specialize in turning everyday spaces into something truly unique.

Let’s create a floor you’ll love to walk on — at home or at work!

Years of Experience

For over 12 years, we’ve helped homeowners bring personality and function to their floors with our custom vinyl mats, inlay rugs, logo mats, and decorative non-logo floor mats.

Whether you're sprucing up your kitchen, adding comfort to your entryway, or creating a fun play area for the kids, we’ve got you (and your floors) covered.

Home is Where the Heart is

We’re proud to offer one of the largest selections of custom vinyl mats designed with real homes and families in mind. Durable, stylish, and easy to clean — our mats are made to fit your life.

Commercial Spaces

We also work with a wide range of commercial clients — from retail shops and offices to restaurants and event spaces — to deliver branded, functional flooring solutions that make a lasting impression.

Whether you need logo mats to welcome guests or durable floor coverings for high-traffic areas, we’re here to help your business stand out from the ground up.